Another year has passed, (the 5th year of operation for The Percentage Company) and it brings us immense joy and pride to reflect on the remarkable journey we’ve embarked upon over the past year. 2023 was a year of unprecedented success for our team and for our clients, and I’m thrilled to share our de facto ‘ State of the Union ‘ with you all.

Unveiling Triumphs in Numbers

The heartbeat of any successful business lies in its achievements (especially for data nerds like us), and we’re elated to report substantial growth in our key performance metrics. In 2023, we generated an amazing 588 million Thai Baht and almost 175,000 room nights in sales, which is an incredible 155% increase on last year (2022). This takes our overall sales to over 975 Million Thai Baht and over 347,000 room nights sold since 2019.  

These numbers are a testament to the hard work, dedication, and innovation demonstrated by each member of our incredible team as well as the hard work from all the amazing teams at our client hotels. 

Client Success Stories

Behind every digit and percentage, there are real success stories that have unfolded within the walls of our collaborative partnerships. From boutique establishments in Chiang Mai Like Puripunn Hideaway to renowned hotel chains like Aspira Hotels & Resorts, from new openings like 7Q Patong to Relaunches like Tour de Phuket Hotel, we’ve witnessed our clients thrive in the digital landscape. It’s a source of great satisfaction to see their online presence flourish, resulting in increased bookings, engagement, and overall brand visibility.

One notable success story comes from the Puripunn Hideaway Hotel in Chiang Mai, a beautiful boutique hotel that, through our OTA & Revenue Management and digital marketing campaigns, saw a staggering 66% occupancy in the 2nd month after re-opening from a covid closure and refurbishment. This property is going from strength to strength by leveraging digital marketing and solidifying their position as leading choice for travelers seeking unique and memorable hotel experiences in Chiang Mai.

The 7Q Patong Beach Hotel went from zero-to-hero going from 1% occupancy to 53% within 30 days using our OTA & Revenue management service. This well positioned boutique hotel near the beach in Patong offers great value accommodation close to all the action. 

Another noteworthy achievement comes from Aspira Hotels & Resorts, a well-established 40-property hotel chain based in Bangkok. Our data-driven approach to digital marketing and booking engine system development, led to a remarkable 74.55% increase in direct website revenue. 

These stories exemplify the tangible impact of our collaborative efforts on the success of our clients.

Innovations Driving Excellence

Our commitment to staying at the forefront of digital marketing trends has been unwavering. In the ever-evolving world of technology, The Percentage Company has continued to invest in cutting-edge revenue management, SEO and other digital tools, we even announced the launch of version 4 of The Percentage App Booking engine! These and other tools and methodologies help to ensure our clients receive the most effective and tailored strategies which helps to generate the best results!

This year, we successfully relaunched websites, implemented several PMS, POS and accounting systems, and continued development on several multi-year web development projects. The positive feedback we have received from these and other projects reaffirm our belief in the power of innovative solutions to enhance the customer experience. Watch this space for several amazing new projects coming in 2024!

Furthermore, we’ve embraced the rise of AI in the hospitality space by optimizing our processes for clients’ ensuring that our clients get the very best service from our team. 

Building Lasting Connections

Success is not only measured in numbers but also in the relationships we build with our partners. The Percentage Company places immense value on the partnerships we’ve forged with each client but also our business to Business (B2B) partnerships. In 2023, we embarked upon global partnerships with the Stripe Global Payment Gateway, the Lightspeed Restaurant POS, Google Hotel Center, The Hotels Network and many more! 

In an effort to strengthen client connections, we introduced new performance reporting systems and more regular communication to help build stronger working relationships with our partners. This transparent approach has facilitated open dialogue and allowed us to fine-tune our strategies according to the unique goals and aspirations of each client.

Our clients’ success is our success, and we are dedicated to fostering a collaborative environment that goes beyond business transactions. This commitment to partnership has been the bedrock of our achievements in the past year and this will very much continue to be the case as we get into 2024.

Community & Corporate Social Responsibility

As we celebrate our victories, we are also mindful of the broader community we are a part of. The Percentage Company, as a BOI registered company remains committed to helping develop the digital skills of the Thai people within our community. In addition to this we are proud of our partnership with the BCIS school internship program in which we can give young people in Phuket a feeling of what it’s like to work in the cutting edge hotel digital marketing space.  

Looking Forward to 2024

As we enter a new chapter, our enthusiasm and commitment to excellence remain stronger than ever. We are excited about the possibilities that lie ahead for The Percentage Company, and we pledge to continue pushing the boundaries of digital innovation to elevate the digital presence of our hotel clients across Thailand, and the world.

In the coming year, we plan to expand our expertise in emerging technologies such as artificial intelligence and machine learning, further enhancing our ability to deliver tailored and data-driven marketing solutions. Our continuous pursuit of excellence in the revenue management space will ensure that our clients stay ahead in the dynamic landscape of hotel digital marketing.

In conclusion, I extend my deepest gratitude to our clients for entrusting us with their digital marketing needs, to our team for their dedication and hard work, and to our partners for their collaboration. Together, we have achieved remarkable milestones, and I am confident that the journey ahead will be even more exhilarating.

Here’s to another year of success, growth, and collaborative triumphs!