From time to time in business, you become aware that the ground beneath your feet is beginning to shift. Not gradually, but decisively. I’ve felt that twice in my career so far. The first time was around 2003, when it became…
Conversational AI for Hotels: Why Chatbots Are Dead (2026 Guide)
There’s a moment in every technology cycle when the old thing stops being an option and becomes a liability. For hotel chatbots, that moment has arrived. I’ve spent more than twenty years working in hospitality technology, from property management systems and…