In more than 25 years working in technology, I have never seen a security environment as challenging as the one hotels face today. I don’t say that lightly. I’ve lived through the arrival of the internet, online booking, the rise of…
Under Attack? What Hotels Should Do in the First Hour of a Cyber Incident
When something goes wrong with a hotel’s systems, the first hour usually decides how expensive the next six months will be. I’ve seen it play out both ways. One property spots a fake payment request on a Saturday morning, makes three…
Payments, Impersonation & AI Scams: Protecting Your Front Desk & Finance Team
The most expensive cyber attack most hotels will ever suffer won’t involve a hacker breaking into anything. It will involve a member of staff doing exactly what they were asked to do, by someone who wasn’t who they claimed to be….
The Reservation Hijack: How Criminals Use Your OTA Extranet to Defraud Your Guests
The most convincing scam message a guest will ever receive is one that knows their name, their dates, their room type and their booking reference. That’s exactly what criminals have been sending to hotel guests around the world for the past…
PHP2Shell and Your Hotel Website: What Happened, and the Questions to Ask This Week
Last week, a large part of the internet quietly held its breath. On 20 October, the team behind PHP announced two critical security flaws in the language itself. Details leaked on social media the same day, before the fixes were ready….
From Agents to Direct: How Meridian and NOAH Cruise Bangkok Are Rebuilding Ticket Sales From the Ground Up
Across multiple projects in Thailand’s entertainment and attractions sector, one pattern keeps repeating itself: strong demand, genuinely good product, and a booking infrastructure that hasn’t caught up to either. Dinner cruises along the Chao Phraya River are a good example. The…
How AI Is Changing the Way People Book Tickets
Over the past twenty years working in hospitality and, more recently, entertainment technology, I’ve watched booking behaviour shift more in the last two than in the previous eighteen combined. Guests don’t browse the way they used to. They ask. They message…
Turning One-Time Ticket Buyers Into Repeat Guests: The CRM Case for Thai Venues
This article isn’t written to criticise venue operators. Running a show, a cruise, or a recurring attraction is demanding enough without also being expected to run a marketing database. But it is written to challenge a habit I see constantly: venues…
Multi-Language Ticketing: Selling to Chinese, Russian and European Tour Groups Without Losing Control
In Phuket and across Thailand’s attractions sector, I see it constantly: a venue with genuinely strong international demand, Chinese tour groups, Russian holidaymakers, European independent travellers, and a booking system that can only properly serve one language and one market at…
Ticket Marketplace Commissions vs Direct Sales: The Real Cost for Thai Venues & Attractions
After more than twenty years working across hospitality and entertainment technology, I’ve noticed the same conversation happening in venue offices from Phuket to Bangkok and beyond. An owner pulls up their monthly reconciliation, looks at what an agent or ticketing marketplace…