Staffing is the conversation that keeps hotel owners in Thailand awake at night, and it has been getting harder for years. Good people are difficult to find and harder to keep, wages are rising, and the work itself, particularly the administrative…
Conversational AI for Hotels: Why Chatbots Are Dead (2026 Guide)
There’s a moment in every technology cycle when the old thing stops being an option and becomes a liability. For hotel chatbots, that moment has arrived. I’ve spent more than twenty years working in hospitality technology, from property management systems and…